Aerotek Corporate has an immediate opening for a Payroll Associate at our corporate office in Hanover, MD.
Hours: Full Time | Monday - Friday | 8:30AM - 5:30PM
Compensation: $21.63 per hour + $1,000 Quarterly Bonus Potential
Summary of Responsibilities:
Reporting to the Payroll Lead, the Payroll Associate will be responsible for professionally and efficiently coordinating the high volume of Payroll related requests from field partners for the external employee population. They will work closely with internal and external partners throughout multiple Operating Companies to provide outstanding service; including, but not limited to, answering questions, completing Correction Request, fulfilling cash pay card orders, as well as reviewing federal and state tax forms.
Essential Functions:
- Serve as the first point of contact for field partners seeking payroll assistance by email or phone
- Responds accurately and timely in adherence to the 1/24 rule to field partner email inquiries, resolves requests and defers to appropriate Payroll Specialist when necessary
- Communicate policies and procedures to field partners regarding Payroll related functions
- Compile, distribute and complete Payroll related queries, reports, and audits
- Coordinate the timely resolution of payroll discrepancy items
- Maintain multiple tracking logs in Excel
- Daily sorting/scanning of mail and documents to Payroll Specialists
- Send emails and make outbound calls to 3rd parties for payroll related research (Bank of America, check cashing facilities)
- Direct contractor calls to aligned Collocation Center partners
- Various administrative duties related to Payroll
Education & Experience Requirements:
- Strong analytical skills
- Payroll experience preferred
- Stellar customer service skills
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Exceptional active listening abilities
- Computer skills: PeopleSoft, Microsoft Office
- Ability to multitask, prioritize, and manage multiple communication channels at a given time
