The On-Site HR Associate (CES) is responsible for providing administrative and customer support services to the client and the Onsite Management team. The CES is responsible for ensuring that the contract employees, the client, and the internal team receive superior administrative, accounting, human resource, and customer service support.
Essential Functions:
- Provide excellent customer service to contractors, clients, and internal team.
- Follow Injury Reporting Protocol and maintain contact with the appropriate internal contact and the local medical facility that provides post-accident care.
- Assist in facilitating and maintaining the process for pre-employment screening to include drug screening.
- Assist in the facilitation of Random Drug Testing.
- Manage client specific reports on an as needed basis or as outlined by the SOW or Project Scope.
- Manage attendance tracking and preparing reports for client.
- Manage daily attendance tracking and report to client on missing contractors.
- Manage/review call out line messages and follow up with contractors via phone call
- Manage assignment and distribution of PPE.
- Manage time off request documents and coordinate approval with CEM and Delivery Manager.
- Manages current contractor roster.
- Maintain a professional work environment in alignment with current client and Aerotek culture.
- Req entry and delegation of req in Connected
- Pre-screening questions review and confirmation
- Badging requests
- Offboarding of contractors
- Support client as needed with the site orientation process
- Coordinate with site H&S to make sure that all required certifications and contractor documentation is received
Qualifications:
- Excellent written/oral communication and interpersonal skills
- Strong decision-making ability
- Ability to tackle complex issues and develop innovative, practical solutions
- Action and detail oriented; able to prioritize while handling multiple tasks
- Excellent time management and focus on deadlines and goals
- Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations
- 2 + years’ experience in a customer service-related position
- Associates degree or two years of applicable experience in customer service
