Entry Level Onboarding Admin/HR (Shoreview, MN)

Aerotek Entry Level Onboarding Admin/HR

(Field Operations Associate)

Pay Rate: $20.19/hour + up to $333.00 in monthly bonus opportunity

Hours: 8am-5pm, Monday-Friday

The Field Operations Associate is responsible for ensuring our customers – including but not limited to contract
employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted
through start and management of all onboarding responsibilities. This is a customer-facing role that will support
customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and inperson.

FOA Responsibilities

Client Onboarding
-  Ensure client pre-employment requirements, forms, policies, and documents with regard to
onboarding are kept current and validated with Compliance departments.
-  Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests,
background checks etc.) and update the Candidate Tracker with contractor data until candidate is
cleared to start

Contractor Onboarding
-  Provide world class customer service in every interaction to ensure a quality candidate
experience
-  Receive and review onboarding trigger (ESF or other forms)
-  Ensure accurate and timely entry of candidate data, onboarding process updates, and all other
required documentation within the onboarding and compliance process
-  Document all candidate/contractor touchpoints and communicate updates in a timely manner
-  Coordinate contractor orientations, I9s, and other local onboarding requirements within the local
field office
-  Provide pre-employment documents and screen requirements to the candidate for review and
signature
-  Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and
clients
-  Assist with contractor training and certification requirements
-  Attend office digital red zones to help communicate onboarding statuses as needed
-  Enter and manage background, drug testing and medical screening process for contractors
-  Manage contractor compliance with key E-Verify requirements (e.g. expired documents, expired
compliance)
-  Ensure all potential contract employees adhere to pre-employment screen guidelines and are
removed from the process if they are not compliant
-  Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

Lifecycle Management
-  Serve as contact for contractor questions, and facilitate communication to the center through
Cases to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a
goal of ensuring customer satisfaction and timely resolution
-  Partner with the center through Cases to update contractor records for address updates, direct
deposit changes, etc.
- Manage the processing of live paychecks
-  Manage contractor travel booking requests
-  Direct unemployment filing questions and workers compensation inquiries to the proper teams
for resolution

Candidate off-boarding
-  Manage and communicate off-boarding requirements
-  Manage candidate off boarding, including termination notification, completion of unemployment
data, meetings and hearings

Operational Support Activities
-  Provide outstanding front office customer service (telephone and reception area)
-  Partner with talent acquisition to manage internal onboarding for all field office/on-premise
hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
-  In partnership with Field Operations Supervisor, manage internal payroll process
-  Asset distribution and collection for new internal hires and terminations
-  Maintain outstanding levels of administrative support to all internal and external employees and
resolve issues related to process and technology questions
-  Serve as primary liaison between field office producers and corporate or center-based teams, and
find opportunities to drive partnerships between the center and field employees
-  Provide education and accountability to field office/VOP producers around important processes,
including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
-  Serve as point of contact for real estate communications (support any in-office
updates/moves/installations), and property management
-  In partnership with Supervisor , manage office purchasing (P-card reconciliation) and vendor
management (copier maintenance, kitchen appliance service, etc.)
-  Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office
paperwork and office directory